Privacy Policy

This Privacy Policy is meant to help you understand what data we, Redfin Solutions, LLC (“Redfin”, "us," "we," or "our,") collect, why we collect it, and what we do with it in connection with the use of our website (redfinsolutions.com, the “Site”), services and applications (collectively, the “Services”). If you have any questions about this Privacy Policy (the “Privacy Policy”) or Redfin's data collection, use, and disclosure practices, please contact us at privacy@redfinsolutions.com.

 

Information we Collect

We collect information on our site that helps us learn what users are most interested in, which helps us improve our offerings.

We collect information in the following ways:
 

  • Information you give us. For example, you may choose to contact us through our Site or directly via e-mail. When you do, we’ll ask for personal information, like your name and e-mail address.

  • Information we get from you interacting with our Site and Services:

    • When you view content on our Site, we automatically collect and store certain information in server logs. This includes:

    • We use various technologies to collect and store information when you visit including using cookies or similar technologies to identify your browser or device and analyze the traffic to our website.

    • We use Google Analytics that uses cookies to collect non-identifying information.

    • We may also use clear GIFs (a.k.a. web “beacons” or “pixels”) on site and in HTML-based emails sent to our users to track which emails are opened by recipients.

    • Your name and e-mail address when you subscribe to, for example, our newsletter.

 

How We Use Information We Collect

We use information collected to improve your user experience and the overall quality of our services. One of the products we use to do this is Google Analytics. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.

We may send you informational and promotional e-mails from time to time. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

We will also send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if any of our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, contact privacy@redfinsolutions.com.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We may process your personal information on a server located outside the country where you live.

 

Information We Share

We do not share personal information with companies, organizations and individuals outside of Redfin unless one of the following circumstances applies:

  • With your consent

  • For external processing

  • For legal reasons

  • We will share personal information with companies, organizations or individuals outside of Redfin if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.

    • enforce applicable Terms of Service, including investigation of potential violations.

    • detect, prevent, or otherwise address fraud, security or technical issues.

    • protect against harm to the rights, property or safety of Redfin.

 

Information Security

We work hard to protect Redfin and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt our website using SSL.

  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.

  • We restrict access to personal information to Redfin employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

 

Children's Privacy

Redfin recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This Site is not intended for children under the age of 13. Redfin does not target its services or this Site to children under 13. Redfin does not knowingly collect personally identifiable information from children under the age of 13.

 

When This Privacy Policy Applies

Our Privacy Policy applies to all of the services offered by Redfin Solutions LLC, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

 

Compliance and Cooperation with Regulatory Authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

 

Your Data Protection Rights Under the General Data Protections Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
 

  • If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing privacy@redfinsolutions.com.

  • In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing privacy@redfinsolutions.com.

  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing privacy@redfinsolutions.com.

  • Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

 

Employment Opportunities

We provide you with a means for submitting your resume or other personally identifiable information through the Site for consideration for employment opportunities at Redfin. Personally identifiable information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your personally identifiable information within Redfin, or keep it on file for future use, as we make our hiring decisions.

 

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

 

Choice/Opt-out

You may set your browser to block all cookies, including cookies associated with our Site, or to indicate when a cookie is being set by us.

To request updates or changes to your information or your preferences regarding receiving future promotional messages from us, you may contact us using the information in the Contact Us section of this Privacy Policy or follow the opt-out instructions that are contained in the bottom of the email communication you received.

You will be notified prior to when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Please note that if you opt out of receiving our promotional or marketing emails, you may still receive certain service-related communications from us, such as administrative and services announcements and messages about your account.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on May 22, 2014

 

Contact Us

You may choose to contact us with privacy and other related inquiries via e-mail at privacy@redfinsolutions.com or by phone at 908-437-8725.

 

Key Terms

 

User Experience

For example, cookies allow us to analyze how users interact with our site. That analysis may reveal that a visitors take too many steps to contact us, or it allows us to compare design solutions for their ease of use. We then use that information to optimize our services.

Cookies and Similar Technologies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

IP Address

Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

Non-Personally Identifiable Information

This is information that is recorded about users so that it no longer reflects or references an individually identifiable user.

Personal Information

This is information which you provide to us which personally identifies you, such as your name, email address.

Beacons or Pixels

A pixel or beacon is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.

Server logs

Like most websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Here is an example of a typical access log entry when someone visits our site, followed by a breakdown of its parts:

example.com:80 12.34.56.789 - - [09/May/2018:06:15:56 +0000] "GET /user/register HTTP/1.1" 200 852 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

  • Example.com:80 is the website on which the page was viewed.

  • 12.34.56.789 is the ip address assigned to the user by the user’s ISP; depending on the user’s service, a different ip address may be assigned to the user by their service provider each time they connect to the Internet;

  • - The first "hyphen" in the output indicates that the requested piece of information is not available. In this case, the information that is not available is the RFC 1413 identity of the client determined by identd on the clients machine.

  • - The second “hyphen” in the output indicates that the requested piece of information is not available. In this case, it is the userid of the person requesting the document as determined by HTTP authentication and indicates that the page is not password protected.

  • [09/May/2018:06:15:56 +0000] is the date and time of the query;

  • GET /user/register HTTP/1.1 is the requested URL and the method by which it was requested;

  • 200 is the status code that the server sends back to the client. This information is very valuable, because it reveals whether the request resulted in a successful response (codes beginning in 2), a redirection (codes beginning in 3), an error caused by the client (codes beginning in 4), or an error in the server (codes beginning in 5). The full list of possible status codes can be found in the HTTP specification (RFC2616 section 10).]

  • 852 is the number of bytes sent, including headers.

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 is the browser and operating system being used; and

  • "-" is the referrer on all requests. In this case, no referrer was listed because the page resulted in a 200 status code.

SSL

SSL encrypts the connection between your computer and Google. This helps prevent others, like Internet cafes, Internet Service Providers, and Wi-Fi hotspots, from seeing your search results page and login information.